Cancellation period

All Order Cancellations must be put into writing, via Email to: sales@mantles.com or by fax to 901-347-0629.  No Cancellation will take affect, if the goods or order has already been pulled from our warehouse at the time the communication is received. Non-compliance will result in commercial and administrative charges to the customer.

ADDRESSES CORRECTION:

Please make sure that your address is complete and spelled correctly.  If you are shipping to an address different from the billing address it must be included at the time that the order is placed.

If an address is incorrect and merchandise returned because of this you are responsible for all shipping costs associated with the order.

It is the responsibility of the consignee to inspect each carton for damage, and note it on any document signed as a receipt from the delivering carrier.

Returns on stock wood mantles may be shipped back by customer. A 20% restocking fee and shipping charges will be paid by the customer. Please email us for return authorization.  Custom built mantles may not be returned.  Stone mantle returns depends on what is stated in original quote.

(IMPORTANT) DAMAGE OR LOSS:

THE MERCHANDISE WAS CAREFULLY PACKED AND THOROUGHLY INSPECTED BEFORE LEAVING OUR WAREHOUSE OR FACTORY. RESPONSIBILITY FOR ITS SAFE DELIVERY WAS ASSUMED BY THE CARRIER UPON ACCEPTANCE OF THE SHIPMENT. CLAIMS FOR LOSS OR DAMAGE SUSTAINED IN TRANSIT MUST, THEREFORE, BE MADE UPON THE CARRIER AS FOLLOWS.

**You must inspect your order upon delivery and report
any damages to Mantles.com within 48 hours** 

Please contact us online for replacement issues due to damage during transit.  Damage After Use: All wood expands and contracts with heat and cold.  Seldom does this happen but if you are to use your fireplace often or as a regular source of heat you may encounter minor cracks but a simple application of wood putty, sanding and refinishing will take care of this problem.

CONCEALED LOSS OR DAMAGE: CONCEALED LOSS OR DAMAGE MEANS LOSS OR DAMAGE WHICH DOES NOT BECOME APPARENT UNTIL THE MERCHANDISE HAS BEEN UNPACKED. THE CONTENTS MAY BE DAMAGED IN TRANSIT DUE TO ROUGH HANDLING EVEN THOUGH THE CARTON MAY NOT SHOW EXTREME DAMAGE.

VISIBLE LOSS OR DAMAGE: ANY EXTERNAL EVIDENCE OF LOSS OR DAMAGE MUST BE NOTED ON THE FREIGHT BILL OR EXPRESS RECEIPT, AND SIGNED BY THE CARRIER'S AGENT. FAILURE TO ADEQUATELY DESCRIBE SUCH EXTERNAL EVIDENCE OF LOSS OR DAMAGE MAY RESULT IN THE CARRIER REFUSING TO HONOR A DAMAGE CLAIM.

PHOTOS MAY BE REQUIRED TO SUBMIT YOUR CLAIM. PLEASE EMAIL ALL PHOTOS OF DAMAGED MERCHANDISE TO - support@mantles.com.

PLEASE DO NOT RETURN DAMAGED MERCHANDISE TO US UNLESS SPECIFIED.

ANY RETURNS NOT RECEIVED WITHIN 10 BUSINESS DAYS MAY RESULT IN THE CUSTOMER'S CREDIT CARD BEING CHARGED FOR THE REPLACEMENT IF A REPLACEMENT IS IN TRANSIT.  WE WILL HAVE A PICKUP DRIVER COME TO YOUR ADDRESS WITHIN 24 HOURS AFTER RECEIVING CONFIRMATION THAT THE RETURN IS RE-PACKAGED AND READY FOR PICKUP.  YOUR REPLACEMENT PRODUCT WILL BE SHIPPED OUT ONCE WE RECEIVE THE DAMAGED PRODUCT